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Convergence Specialist - Voice
| Location: | Doha, Qatar, Middle East |
|---|---|
| Job Type: | Permanent |
| Posted: | 4th Nov 2007 |
| Closing Date: | 2nd Dec 2007 |
| Posted By: | Momenta |
| Details: | |
| Convergence Specialist - Voice DUTIES & RESPONSIBILITIES • Coordinate with account executives and business development personnel to translate client requirements into an Avaya Telecommunication • Familiar with call center operational and procedural best practices and ARS, World Class Routing, ACD, COR and COS implementation. • Provide appropriate application and call flow documentation. • Responsible for system trunking assignment (analog, digital and VoIP), phone set feature activation, dial plans and voice mail assignment. • Perform remote testing, diagnostics and maintenance on a variety of Avaya product lines and associated equipment. • Responsible for ensuring that implementations meet agreed customer business goals and are staged and delivered on time. • Performs system upgrades for customers PBX, voice mail and related systems. • Create and maintain various marketing collateral pieces and kits, working with shared services team to design and deliver materials on time • Organize, promote and deliver weekly live web demos • Write for various projects as assigned, including website content, newsletter articles, white papers, case studies, and promotions • Track and report weekly results on all activities; recommend improvements as required | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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